Frequently Asked Questions
We strive to make these opportunities and this process as clear, efficient, and transparent as possible. To that end, we do our best to anticipate, share, and answer the most common questions people may or have had. We treat this as a 'living' list. If you don't see a question and answer here that you think would be helpful, please contact us so that we may (1) address your question and (2) add it here.
GENERAL QUESTIONS
WHAT IS ENCHANTED AURA EVENTS LLC? Enchanted Aura Events creates immersive, story-driven mobile events and themed experiences for children, families, and (in the future) adults as well. Our events blend imaginative storytelling, interactive activities, crafts, games, character moments, and memorable celebrations into one unforgettable experience.
WHAT AGES ARE YOUR EVENTS DESIGNED FOR? That entirely depends on the event. Some events, such as our Kids' Celebrations, have different variations of each theme according to age groups. Others are based on a specific age group. Please see each event for more information about intended ages. If there is an event you'd really like us to facilitate for a different age group than indicated, please contact us about a potential custom build.
WHERE DO YOU HOST EVENTS? We are a mobile event company, which means we can bring the experience to homes, parks, clubhouses, churches, schools, community centers, banquet spaces, and rented venues. For booked group events, the client is typically responsible for choosing and arranging the location (although we can do so for an additional fee). For ticketed events, we will arrange and designate the location that best fits that event (relative to availability, affordability, etc.). We do dream of eventually having our own enchanted venue space as well.
HOW LONG ARE YOUR EVENTS? Again, length will be determined by the type of event, age group, and perhaps location. Typically, our events range from 90 minutes to 3+ hours, depending on the theme and package selected.
BOOKING & PLANNING
HOW FAR IN ADVANCE SHOULD I BOOK? At present (as we are getting started) at least 1-2 weeks is suggested for planning and preparation. As business becomes more established, we recommend booking 4-8 weeks in advance for the best availability, especially during Spring and holiday seasons. Last minute bookings may be available depending on schedule openings. Ticketed events have limited seating available, so sooner is always better to ensure your place.
HOW DO I RESERVE MY DATE? A signed agreement and non-refundable deposit are required to officially reserve your event date.
DO YOU OFFER PAYMENT PLANS? Payment can be paid in full upfront or via an initial deposit with one or more additional payments up to the day of the event.
WHAT HAPPENS IF I NEED TO RESCHEDULE? Rescheduling requests are handled on a case-by-case basis and depend on availability. We do our best to accommodate unexpected situations whenever possible.
WHAT HAPPENS IF Enchanted Aura NEEDS TO RESCHEDULE? There would need to be genuinely rare and extraneous circumstances for this to ever happen. If so, we will work with the client on the best possible solutions including a rescheduled date, inconvenience add-on or discount, or a full refund (including the deposit). Notice of such an unusual need will be given at the earliest possible moment.
WHAT IS YOUR CANCELLATION POLICY? Deposits are non-refundable because your date is reserved specifically for your event (blocking out other potential bookings). Additional payments may be transferable depending on the timing and circumstances of cancellation. If full payment was made up front, the amount minus the normally required deposit may be refunded.
CELEBRATION/PARTY EXPERIENCE
ARE YOUR EVENTS JUST BIRTHDAY PARTIES? Not at all. While any event can be a birthday party, and these are popular, our experiences also work beautifully for: - Milestone celebrations - End of season/event celebrations - Just for fun/Something different - Friend bonding - School/homeschool groups - Church or community programs - Seasonal celebrations - Rainy/Gloomy days pick-me-up - Special day memories
WHAT MAKES ENCHANTED AURA EVENTS DIFFERENT? Our events are designed as immersive journeys rather than simple entertainment and "same-old" parties. Guests become part of the story through guided activities, themed worlds, meaningful conversations, imaginative play, and interactive experiences.
CAN THE EXPERIENCE BE PERSONALIZED? Absolutely! Many packages include customizable story elements, birthday/honors recognition, personalized activities, themed add-ons, or special characters. In some packages or as an add-on we also offer an IEP (Individual Event Plan) for greater individualized customization.
DO PARENTS STAY DURING THE CHILDREN'S EVENTS? Parents are always welcome to stay, observe, and perhaps even participate in some way. In fact, for everyone's sense of safety and accountability, we prefer at least one adult who is not an Enchanted Aura facilitator to remain. We have developed curriculum and processes such that many events can be led at a high level with only one experienced facilitator. When this is the case, we do require at least one other adult to be present at least as an observer.
WHAT IF WE WANT A THEMED EXPERIENCE THAT IS NOT IN THE OFFERED LIST? It is absolutely possible to create a new themed experience based on your suggestions and preferences. However, it is not guaranteed. We would need sufficient discussion together to affirm that it fits within our overarching "DNA.," that we are confident in creating something to the desired specifications at the level of enchantment and excellence we require of ourselves, can be accomplished within the allowed time frame, and on a budget in a similar range as our other themed events. An additional development & customization fee may also be required.
SET-UPS & LOGISTICS
HOW MUCH SETUP SPACE DO YOU NEED? Space requirements vary by the type of event and the package that is chosen. Most experiences work well in living rooms, backyards, parks, community rooms, or medium sized event spaces. In a home, it is often best to either have access to multiple adjacent rooms (for different activities) or a room large enough for multiple station areas at one time. Even in less ideal spaces, we are generally willing and able to be flexible and make it work - with the understanding that this may impact the overall quality and 'enchantment' of the experience.
WHY MOBILE? WHY DON'T YOU HAVE YOUR OWN VENUE/FACILITIES? We don't consider these to be mutually exclusive (either/or) questions. We are mobile because we are committed to making the experience as comfortable and convenient for our clients as possible. Being able to choose/arrange their own location (including their own home or local park) is part of this. At the same time, we do recognize the values and benefits of a venue that is built and set-up specially for these kinds of events and even have a detailed vision of what that should look like. However, creating that physical venue space would take at least $5-7 million. We fastidiously checked our couch and car seat cushions, but at this time we just don't have that much change lying about. Nevertheless, it is part of the dream. Your business and referrals can help us get there.
HOW EARLY DO YOU ARRIVE? We typically arrive 60-120 minutes before the event depending on schedules and the setup complexity.
DO YOU PROVIDE DECORATIONS? Yes, though the extent and quality may differ with the available packages. Themed backdrops, signs, table accessories, activities stations, and immersive design elements are always included. We bring it, set it up, and take it down. Expanded decor upgrades are also available.
DO YOU PROVIDE FOOD OR CAKE? Due to health regulations and requirements, we are only able to provide themed pre-packaged drinks and snacks. The amount and type may differ with the event package. We do provide serving trays, cake stands, cupcake stands, and will cut and serve. For larger or more food-complete events (such as our Family Legacy events) we use a partner vendor to cater.
CAN EVENTS BE HOSTED OUTDOORS? Absolutely. Many events work beautifully outdoors in parks, gardens, camps, or backyard spaces. Some elements are even ideally done outdoors. We also have a pair of 10X10 tents available for shelter as appropriate. Nevertheless, we do strongly encourage consideration with outdoor spaces that include access to a covered area, as well as contingency plans for the weather.
SAFETY & STAFFING
ARE STAFF BACKGROUND CHECKED? We take the safety, security, and comfort of our clients and guests very seriously. We run standard background checks on our staff. We prioritize professionalism, safety, and family-friendly conduct for all of our enchantment facilitators.
ARE YOUR MATERIALS CHILD-SAFE? Yes, we use child-appropriate materials. Where applicable, we are sure to find toxic-free and skin-sensitive products. We similarly do our best to use toys (especially swords, shield, etc.) that are foam or inflatable to minimize the chance of mishaps and injuries. We always have a full first kit on hand as well.
ARE YOU INSURED? We are insured for general liability and causality related to our core business and events. However, insurance availability and requirements can vary depending on event type or venue, or for any requested additional services. Certificates of insurance may be available upon request for qualifying events.
THEMES & CUSTOM EXPERIENCES
CAN YOU CREATE A CUSTOM THEME? Yes. Please see the previous response to the question, "What if we want a themed experience that is not in the offered list?"
DO YOU OFFER HOLIDAY OR SEASONAL EVENTS? Yes, seasonal enchanted experiences are among our favorites. Just let us know what you have in mind or are looking for.
WHAT OTHER TYPES OF EVENTS ARE YOU WORKING ON FOR THE FUTURE? Adult theme nights (immersive dinner/entertainment), Youth Retreats, Corporate Trainings, Confidence Academy, Enchanted Winter Wonderland, and Weddings (that latter two after we are able to build our own venue).
PRICING
HOW IS YOUR PRICING DETERMINED? We carefully consider a combination of the current market comparisons as well as the costs of materials, planning, preparation, transport, and administration. Specific event pricing is then based on : - Guest count - Event length - Theme complexity - Degree of immersion and customization - Location - Staffing - Decor level and quality - Number and/or nature of activities included. We offer tiered packages with optional add-ons to fit a variety of budgets and event sizes.
OTHER QUESTIONS
DO YOU TRAVEL? Yes. Additional travel fees may apply outside our standard service area (Greater Georgetown, TX).
CAN YOU HOST LARGE PUBLIC EVENTS OR FESTIVALS? Yes, depending. Select experiences can be adapted or expanded for homeschool cooperatives, schools, churches, festivals, camps, and community events.
HOW DO I GET STARTED? Reach out with your preferred date, child's age, guest count, and desired theme, and we'll help guide you toward the best magical, unforgettable experience for your celebration.
WHAT IF PARTICIPANTS ARE NEURODIVERGANT OR HAVE DISABILTIES? Neurospicy is our favorite kind of spice. Let us know the specific situations and needs, and we will do all we can to accommodate them (we're a neurospicy family and one of us is a special education teacher). For neurodivergent and disabled participants, we will develop an IEP at no additional charge. Please note: there are some issues and disabilities for which we are just not able to fully accommodate.